Who we are
DisCats is an online store specializing in disc golf products. Our website address is: https://discats.com. If you have any questions or requests regarding your personal data, you can contact us at:
📧 support@discats.com
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Use your address and phone information to shipping
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Use your address and phone information to shipping
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Interacting with DISCATS MASA
To provide an enjoyable shopping experience and help you find the perfect disc, we utilize an AI-powered chatbot. When you interact with this service, the following terms apply regarding your data and privacy.
1. Information We Collect and Process
When you use the DisCats chatbot, we collect and store:
- Conversation Logs: The text containts of your and the bots messages.
- Pseudonymized Identifiers: We use a
session_idto maintain conversation continuity and ensure the AI can assist you throughout your visit. - Account Integration: If you are logged in, the AI may see your username and email.
2. How We Use Your Data
The data collected via the chatbot is used to:
- Personalize Recommendations: Analyze your preferences to suggest discs based on flight numbers, brand, or specific attributes.
- Service Improvement: If the “Learning” toggle is enabled, your interaction data helps us refine the AI’s understanding of disc golf terminology and improve product suggestions.
3. Third-Party Service Providers (Sub-processors)
To power this experience, your data is shared with the following providers:
- OpenAI: Acts as the LLM (Large Language Model) provider. Data sent via their API is used solely for generating responses and is retained for 30 days for abuse monitoring; it is not used to train their global models. Read the OpenAI privacy policy
- Supabase: Provides our secure database where chat logs and
session_iddata are stored to ensure a seamless user experience. Database is located on a Swedish server.
4. Your Choices and Controls
We believe in full transparency and user control:
- AI Learning Toggle: You can choose whether your data is used to “teach” our AI. If disabled, your history is still saved via
session_idfor your current session but will not be used for learning about your personal preferences or linked to your account. - Marketing Toggle: By enabling this, you consent to receive personalized offers, “SALE” alerts, and promotional campaigns based on your chat preferences. We aim to only send you personalized and interesting offers, not spam. You can always opt out from the email list.
5. Your Rights and Data Deletion
Under the GDPR and the EU AI Act, you have the right to be “forgotten”.
Manual Erasure: Upon request, we will remove your information from our database and ensure it is purged from our service providers according to their legal retention periods.
Request Deletion: You may at any time email us at support@discats.com to request the full deletion of all data associated with your user account or specific session IDs.
Log Files
DisCats follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, DisCats uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “What Are Cookies”.
CCPA Privacy Rights
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
DisCats does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.